Refund policy
Refund Policy
We are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, please review the following return and refund guidelines.
Standard Apparel:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase:
- Shirts
- Hoodies
- Sweaters
- Outwear
- Tops
- Bottoms
- Pullovers
- Hats
Note: Limited edition items are non-refundable.
Digital Products:
Due to the nature of digital content, all sales are final. Once accessed, downloaded, or opened, digital products are non-refundable and cannot be exchanged.
Accessories:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase:
- Drinkware
- Backpacks
- Electronics
- Laptop Cases
- Mats
Exclusions:
Some items are ineligible for returns due to unique product handling and availability.
This will be clearly stated on the product page to ensure transparency before purchase. We recommend reviewing all product details carefully. Some examples include but are not limited to:
- Select Apparel
- Digital Products
- Limited Edition Products
- Gift Cards
- Keychains
- Buttons
- Stickers
Damaged or Incorrect Items:
If you received a damaged or incorrect item, please contact our support team immediately for a replacement or refund. All claims must be made within 30 days of receiving the item. You may be asked to provide photos of the damage.
Starting a Return:
To initiate a return or exchange, please visit our return portal. If accepted, we will provide a return shipping label and instructions. Please note that items sent back without prior authorization will not be accepted.
Once your return has been received and inspected, you will be updated on your claim. If your refund is approved, it will be processed to your original payment method. Please note that it may take 5-10 business days for your bank or credit card provider to process and post the refund to your card.
We are committed to delivering an exceptional service. If you have any questions regarding returns, please feel free to contact us at shop@dogebros.shop.